The problem
Cold cases contain years of detail, sensitive history, and information spread across different records. A public resource had to be clear without being careless or sensational.
Project
Cold Case Public Resource
Organized difficult case information into a clear public resource built for understanding and useful response.
OutcomeCase histories, supporting material, and a route for relevant information were brought into one understandable public path.
What I did
I structured the material around what the public needed to understand: the case, the known facts, why it remained relevant, and how someone with useful information could respond.
What happened
The work became easier to navigate and more useful to people outside the agency, while preserving the seriousness and context of each case.
The evidence
The point, made visible.
The numbers and working sequence provide context for the outcome.
- One place
- Case information
- Plain language
- Public explanation
- Clear route
- Relevant tips
EvidenceCommunications
01Organize the known facts
02Explain the case clearly
03Give useful information a route in
One public path through complex case material.